Privacy Policy

1. Introduction

Zoeflax ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services (collectively, "you"). This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

By using our website or submitting information through our forms, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or provide us with any personal information.

2. Information We Collect

We may collect and process the following categories of information:

• Information you provide directly: such as your name, email address, phone number, and any other details submitted through contact forms, lead forms, or correspondence with us.
• Technical information: such as your IP address, browser type and version, device information, operating system, and time zone setting, collected automatically when you visit our website.
• Usage information: details of how you use our website, including pages visited, time spent on pages, navigation paths, and referring websites, typically collected through cookies and similar technologies.
• Communications data: records of correspondence if you contact us, including the content of your messages and our responses.

We do not knowingly collect sensitive personal data (such as information relating to health, religion, or political opinions) through our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries and provide information you have requested;
• To operate, maintain, and improve our website and services;
• To communicate with you about updates, offers, or matters relevant to your interactions with us;
• To monitor and analyse usage patterns and trends to improve user experience;
• To detect, prevent, and address technical issues, fraud, or security incidents;
• To comply with applicable legal obligations and enforce our terms.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we rely on one or more of the following:

• Consent: where you have given clear consent for us to process your data for a specific purpose.
• Legitimate interests: where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests.
• Contractual necessity: where processing is necessary to take steps at your request prior to entering into an arrangement, or to perform an agreement with you.
• Legal obligation: where processing is necessary to comply with a legal or regulatory obligation to which we are subject.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and analyse how our website is used. Cookies are small text files placed on your device when you visit a website.

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or may not function properly.

Categories of cookies we may use include strictly necessary cookies (required for the website to function), analytics cookies (to help us understand how visitors interact with our website), and preference cookies (to remember your settings and choices).

6. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information with the following categories of recipients where necessary:

• Service providers: third parties who provide services on our behalf, such as website hosting, analytics, email delivery, and customer support tools, under appropriate confidentiality and data protection obligations.
• Professional advisers: including legal, accounting, or other advisers where necessary in connection with our business operations.
• Regulatory and legal authorities: where required to comply with a legal obligation, court order, or governmental request.
• Business transfers: in connection with a merger, acquisition, restructuring, or sale of assets, where personal data may be transferred as part of that transaction.

7. International Data Transfers

Your information may be transferred to, and stored and processed in, countries other than the country in which you are located. Where this occurs, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining appropriate retention periods, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure, and whether we can achieve our purposes through other means.

9. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

10. Your Rights

Depending on your jurisdiction, you may have certain rights in relation to your personal information, which may include the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information in certain circumstances;
• Object to or restrict certain processing activities;
• Request a copy of your information in a portable format;
• Withdraw consent at any time, where processing is based on consent;
• Lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to your request.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to review the privacy policy of any website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch via our Contact page.